The Therapy House handbook
Your staff guide to how we do things here — booking and billing clients, clinical workflows, policies and leave, and every form in between. Search it, or start with the essentials below.
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Start with the essentials.
Your first days, our values, and how the team works — the things worth reading before everything else.
Most-used procedures
Browse the handbook
- Reception & Daily Ops
The front-desk day-to-day: diary, inboxes, new clients and requests.
- Billing & Medicare
Payments, rebates, invoices, referrals and GP correspondence.
- Assessments
Questionnaires and comprehensive assessments — clinician and admin sides.
- Clinical Practice
Seeing clients well: intake, notes, telehealth, NDIS and GP letters.
- Hours, Leave & Pay
Recording hours, taking leave, and reading your payslip.
- Policies & Conduct
Conduct, privacy, and what happens when things go wrong.
- Tools & Resources
Teams, file storage, clinic forms and useful links.
