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🏡 Therapy House

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Overview
Welcome & First-Day Setup
Your First Week: Admin & Reception
Your First Week: Clinicians
Our Values
Who’s Who & Supervision
Team Meetings
Our Story

Reception & Daily Ops

Overview
Daily Tasks
Zanda for Admin
New Clients
Waitlist and Diary Management
Clinic Inboxes & Email
Handling Requests
School & Workshops

Billing & Medicare

Overview
Billings & Payments
Medicare
Cancellation Policy
Referrals & Mental Health Care Plans
Invoice Cheat Sheets
GP Letters & Medical Objects

Assessments

Overview
When & Why We Assess
Free Questionnaires
Paid Questionnaires
Comprehensive Assessments
Types of Assessments
Cost Proposals
Purchasing Assessments
Sending & Scoring Assessments
Invoicing for Assessments
Assessment Platforms & Tools

Clinical Practice

Overview
Intake Appointments
Zanda for Clinicians
Note Taking
- Overview
- Using iPads and Notability
Telehealth Appointments
NDIS Clients
GP Letters
Billable Hours
Performance & CEIs
Goals & Plans

Hours, Leave & Pay

Overview
Recording Hours Worked
Allocating Your Time
Varying Hours
Annual Leave
Personal Leave
Submitting Approved Leave Requests
Payslips

Policies & Conduct

Overview
Team Code of Conduct
Equal Opportunity
Disciplinary Procedures
Social Media
Ethics & Client Privacy
Client Confidentiality
Complaints & Feedback

Tools & Resources

Overview
Teams & Planner
File Storage: OneDrive & SharePoint
Clinic Forms
Useful Resources

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Our Story

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